Shipping policy

1. Company & Contact Information

My Store (My Store.store)
Address: Qutba Kamra Attock, Pakistan
Email: abadnadeem08@gmail.com
Phone: 03394455665

2. Order Processing Time

• Once you place an order and payment is confirmed, we begin processing within 1–2 business days (excluding weekends and public holidays).

• During high-volume periods (sales, promotions, holidays), processing may take slightly longer — if there’s a significant delay, we will notify you via email or phone.

3. Shipping & Delivery Area

• We ship to all regions across Pakistan.

• Shipping to P.O. boxes or certain remote addresses may not be supported (or may take longer) — we will notify you if we cannot fulfill to a given address.

• All orders are delivered via our selected courier/parcel services.

4. Shipping Options, Costs & Free Shipping

• Shipping costs (if any) will be shown at checkout before you confirm your order.

• Free Shipping Across Pakistan is offered (wherever applicable) — as displayed on our home page/banner.Hubmart.store

• If free shipping is not applicable (e.g. bulky items, remote areas, special delivery), shipping fees will be calculated and shown at checkout.

5. Delivery Times / Estimates

• Typical delivery time for domestic orders is 3–7 business days after dispatch (depending on customer’s location).

• For major cities, delivery may be quicker.

• Delivery times are estimates; during peak periods or in remote areas there may be delays.

6. Tracking & Order Notifications

• Once your order is dispatched, you will receive an email (or SMS) with tracking information (tracking number + courier name).

• You can use this information to track your shipment via the courier’s website/app.

• If there has been a significant shipping delay or issue, you can contact us at the email or phone number above.

7. Delivery & Acceptance Conditions

• On delivery, please inspect the package carefully. If the parcel appears damaged, tampered, or the product seems wrong/broken, you may refuse to accept it — and contact us immediately for resolution.

• Confirm correct address, name, and contact number at checkout to avoid delivery problems.

8. Returns, Refunds & Exchanges (if applicable)

• If you wish to return or exchange a product, please refer to our Returns / Refund Policy page.

• Return shipping costs, refunds or exchange eligibility are handled as per that policy (or otherwise communicated at the time of purchase).

9. Shipping Restrictions & Conditions

• We currently ship only within Pakistan.

• Orders cannot be redirected after dispatch (to a different address).

• If the customer provides an incorrect or unreachable address, Twisty Mart cannot be held responsible for non-delivery or delays.

10. Contact & Support

For any shipping-related questions or issues (delays, lost parcel, damaged item, address corrections, etc.), please contact us:

• Email: abadnadeem08@gmail.com

• Phone / WhatsApp: 03394455665